Dedicated terms for the SentimentSync integration are not yet available on this page. This availability notice is not a service agreement.
Permitted ticket content
SentimentSync is restricted to ordinary business-support tickets. Do not use it for patient information, medical records, passwords, authentication credentials, payment-card details or other sensitive content. Connected businesses must filter tickets before AI analysis and mark only eligible tickets as approved for processing. Manual re-scoring and backfills follow the same restriction.
Local content checks provide an additional safeguard; they cannot detect every sensitive item. Approval is a business declaration, not a guarantee of content safety. Remove prohibited content or exclude the ticket before enabling analysis.
The service these terms need to cover
SentimentSync connects to HubSpot and uses AI to classify support tickets by sentiment, category, intent and priority. The results are written back as ticket properties for your team to review and use in its workflows. The product includes usage limits and an optional paid plan.
Before connecting a HubSpot account or purchasing a plan, contact support@sentimentsync.app for the applicable service terms and information about account access, billing and cancellation.
If you already use SentimentSync, contact the same address for the terms applicable to your service or purchase. This page does not replace an existing agreement.
You can also view the current privacy notice and cookie notice. They describe separate topics and do not substitute for service terms.